At Zylcdshop.com, we care about your satisfaction. If for any reason you are not fully happy with your purchase delivered to Singapore, we offer a hassle-free 7-day return policy.

1. Return Eligibility:

• Return Window: Items can be returned within 7 calendar days of receiving your order.

• Condition: Items must be unused, undamaged, and in their original packaging with all tags, accessories, and documentation intact.

• Free Returns: We cover return shipping costs for eligible returns from Singapore.

2. Items Not Eligible for Return:

• Items that show signs of use, wear, or damage not due to manufacturing defects.

• Items returned without original packaging or missing accessories.

• Any item returned more than 7 days after delivery.

3. Return Instructions:

Step 1: Contact Us
Email: service@zylcdshop.com or call +86 186 8231 3413 to initiate your return. Provide:

• Your order number

• Reason for the return

• Photos (if product is defective or damaged)

Step 2: Pack the Item
Repack the item securely in its original packaging. Include all items, manuals, accessories, and documents.

Step 3: Return Shipping Label

• For defective or wrong items: We will include a prepaid return label in the original package or send it via email.

• For customer remorse (e.g., changed mind): We will still provide a free return label for returns from Singapore.

4. Return Method:

• Returns must be shipped by mail using the courier service instructed in our return email.

5. Refund Process:

• Inspection: After we receive your returned item, we will inspect it within 1–2 business days.

• Refund Timeframe: If approved, a refund will be issued to your original payment method within 3 business days. Processing time may vary depending on your bank or payment provider.

6. Exchanges:

We do not offer direct product exchanges. If you'd like a different item, we recommend returning the original and placing a new order.

7. Contact for Return & Refund Queries:

Email: service@zylcdshop.com
Phone: +86 186 8231 3413
Contact Form: Contact
Business Address:
Room 1206, Building 8, Hengda Fashion Huigu Building,
Beside Fulong Road, Shanghenglang Community,
Dalang Street, Longhua District, Shenzhen City,
Guangdong Province, China
Customer Service Hours: Monday to Saturday, 9:00 AM – 6:00 PM (GMT+08:00)