Welcome to Zylcdshop's FAQ page!
Here are some of the most common questions we receive.
If you don't find what you're looking for or wish to contact us directly, click here  to send an email to our Customer Support team. We'll get back to you as soon as possible!

Orders

Can I change the shipping address after placing an order?
Yes, we can update the shipping address if your order has not yet entered the packing process.
Please email us immediately at service@zylcdshop.com with your order number and the new address.
Note: During busy periods such as promotions, address changes may be limited.

Can I update the email address on my order?
Yes! Please contact our Customer Support with your order number, your original email address, and your updated email address.
We will update your information and resend your order and shipping confirmation emails to the new address.

Can I modify or cancel my order after placing it?
Unfortunately, once an order is placed, it cannot be modified or canceled.
Please review your order carefully before completing your purchase.
All sales are final.

I received the wrong order. What should I do?
We sincerely apologize for any inconvenience!
Please email service@zylcdshop.com within 7 days of delivery with your order number and photos of the items received.
Our team will assist you in resolving the issue promptly.

Shipping and Returns

Can I return my purchase?
Yes, we accept returns within 7 days of delivery under specific conditions.
Please review our detailed Refund Policy for eligibility, procedures, and conditions.

When will I receive my order?
Orders are processed and shipped within 1–2 business days after payment confirmation.
Delivery Time (Transit Time) : 5–10 business days after processing.
Please review our detailed shipping policy.

Payments, Promotions, and Gift Vouchers

What payment methods do you accept?
We currently accept PayPal for all online orders, ensuring a fast, safe, and secure transaction.

Do discount codes expire?
Yes, all discount codes come with an expiry date, which will be indicated at the time of issue.
Discount codes cannot be combined with other promotions unless stated otherwise.

Contact Information

If you have further questions or require assistance, feel free to reach out:

• E-mail :  service@zylcdshop.com

• Phone : +86 186 8231 3413

• Address: Room 1206, Building 8, Hengda Fashion Huigu Building,
  Beside Fulong Road, Shanghenglang Community,
  Dalang Street, Longhua District, Shenzhen City,
  Guangdong Province, China

• Customer Service Hours: Monday to Saturday, 9:00 AM – 6:00 PM (GMT+08:00)

• Contact Form: Contact

Thank you for choosing Zylcdshop — your trusted partner for premium LCD display solutions!