Effective Date: November 20, 2024

1. Introduction

Welcome to Zylcdshop ("we," "our," or "us"). We are committed to protecting your personal data and complying with Singapore's Personal Data Protection Act (PDPA) . This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, zylcdshop.com (the "Site"), and use our services.

2. Collection of Personal Data

We collect personal data to provide and improve our services. The types of personal data we may collect include:

• Contact Information: Name, email address, phone number, and mailing address.

• Account Details: Username and password.

• Order Information: Billing and shipping addresses, payment details, and order history.

• Customer Support: Communications with our customer service team.

• Technical Data: IP address, browser type, device information, and browsing behavior on our Site.

3. Use of Personal Data

We use your personal data for purposes including:

• Processing and fulfilling orders

• Managing your account

• Providing customer support

• Sending updates and promotional materials (with your consent)

• Improving our website and services

• Complying with legal obligations

4. Disclosure of Personal Data

We may disclose your personal data to:

• Service Providers: Third parties who assist in operating our website, conducting our business, or servicing you

• Legal Requirements: When required by law or to protect our rights

• Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Consent and Withdrawal

By using our Site, you consent to the collection and use of your personal data as described in this Privacy Policy. You may withdraw your consent at any time by contacting us at service@zylcdshop.com . Please note that withdrawing consent may affect our ability to provide certain services to you.

6. Access and Correction

You have the right to access and correct your personal data held by us. To request access or correction, please contact us at service@zylcdshop.com .

7. Your Rights

As a user, you have the right to:

• Access the personal data we hold about you

• Correct any inaccuracies in your personal information

• Withdraw your consent to our use of your data (where applicable)

• Request deletion of your data, subject to legal and operational retention needs

• Request information on how your personal data has been used or disclosed in the last 12 months

To exercise these rights, please contact us at service@zylcdshop.com or call us at +86 186 8231 3413. We will respond in accordance with Singapore's PDPA .

8. Protection of Personal Data

We implement reasonable security measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

9. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

10. Transfer of Personal Data Outside Singapore

If we transfer your personal data outside Singapore, we will ensure that the recipient provides a standard of protection comparable to that under the PDPA.

11. Use of Cookies

Our Site uses cookies to enhance user experience. Cookies are small files stored on your device that help us understand user behavior and improve our services. You can manage cookie preferences through your browser settings.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

• E-mail :  service@zylcdshop.com

• Phone : +86 186 8231 3413

• Address :
  Room 1206, Building 8, Hengda Fashion Huigu Building,
  Beside Fulong Road, Shanghenglang Community,
  Dalang Street, Longhua District, Shenzhen City,
  Guangdong Province, China

• Customer Service Hours : Monday to Saturday, 9:00 AM – 6:00 PM (GMT+08:00)

• Contact Form: Contact